How Do You Keep Your Clients Updated?

Time

Yay, we did it! Last week was a dream come true of mine after running my very first AmberLife Business Retreat. It was an amazing experience working with the most brilliant business women, now ready to take their business to new heights. Their action plan is in place, new direction set and they have clarity on how to get there. #result I loved it and looking forward to seeing their plans come to life. I even did a quick video on Facebook and Instagram I was so excited!

It was 5 years ago, I first visited the hotel and after seeing the Executive Rooms, having the most wonderful massage and enjoying a new bubbling experience of the hydrotherapy pool, I knew I wanted to hold my retreat there. And we weren’t disappointed. We had an amazing time and I am so grateful for the outstanding service from the hotel. We certainly felt looked after, had a very comfortable stay and ate very well.

Brilliant service is something we all strive to provide, as it’s our customer’s word of mouth referrals and comments on social media that speak loudly and widely for all to see and hear.

Are your potential clients aware of your brilliant service?

If I visited your website, would I see testimonials describing what it’s like to work with you?

Throughout the 4 days, the hotel kept surprising us, checking in with us, and truly made us feel like VIPs with excellent service, Portuguese style!

Be personable, manage your client’s expectations, then exceed them.

Maybe from the first time you get an inbound enquiry or in your first meeting with your new client, are you letting them know what will happen next?

When will they hear from you again while they work with you?

What’s your process of staying in touch and keep clients updated?

Keep communicating and your clients will thank you for it.

I encourage my clients to put specific times in their day to do this. One of my Masterminders, Gordon from Making Video Work, has named these crucial parts of his day – “Respond Time” – Love it – Giving dedicated time to make sure he’s updating his clients with progress on edits and answering any questions his clients have along the way.

Of course, you can get back to your clients when you want to, but as you’re busy working on various projects at once, it’s useful to allocate some time to look up and respond.

Enjoy your Respond Time. It’s worth its weight in communication gold.